SHIPPING COSTS & DELIVERY TIMES
- USA & International Shipping ($15.00) – We use EMS for all international shipments, delivery time is normally 7-10 business days depending on what country you reside in. Your order will be fully trackable with the tracking number we provide on dispatch.
All shipping methods will need to be signed for on arrival and will be fully trackable in your country with your local mail service for a more detail information.
Please note that we do not provide these delivery times, these are estimated times provided by the mail service and any late arrivals are to be taken up with the mail service themselves. Any orders that have had a delivery attempted but no one is home to sign for, they will be taken to your nearest sorting office and you will be left a delivery attempt note, which you should take with you to collect the delivery at your soonest convenience. Should you not collect your order within the given period it will NOT be returned to us and therefore will be destroyed so you will not be eligible for a refund or a reship.
RETURNS, REFUNDS & REPLACEMENTS
Due to the nature of our business, we do not offer any return policy and all sales are final, no exceptions. This may sound harsh but due to the product nature if any product was tampered with then this could cause serious harm to researchers if we was to resell it on return, we could also no longer guaranteed the purity of the product. however, any customers wishing to cancel an order they do have from the time of purchase to the time of dispatch to cancel for a full refund, once the order has been shipped there is nothing we can do.
We provide a guaranteed delivery service, we believe that every valued customer should get what they pay for so if for any reason (other than you not collecting it in time after an attempted delivery) your order should not arrive we offer a full replacement after 15 days.
PLEASE NOTE THE FOLLOWING POINTS :
- Customers have from the time of purchase to the time of shipment to cancel any order.
- All sales are final once the order has been dispatched from our warehouse.
- We do not accept returns or provide a return address.
- Only recorded mail qualifies for a free reship after 15 days.
- None recorded mail is ordered at the customers risk and will not be reshipped should it not arrive.